Frequently Asked Questions

Our headquarters is located in Calderon Building, EDSA, Quezon City. We have multiple pick-up points in Luzon. We also have an office Cebu and Davao. Being an e-commerce retail company, and having multiple physical stores, you may choose the best location where you can check availability of our products and pick-up our items. Addresses of pick-up points are indicated in the website.

Yes! Just send us the complete details at reseller@worldcraft.com.ph and we'll get back to you as soon as possible. You can also send messages in http://www.facebook.com/worldcraftphilippines/

The pick-up points are open from 8am to 5pm, everyday from Monday to Friday and 8am to 12nn on Saturdays. You can still place your orders at www.worldcraft.com.ph open 24/7. We announce our operating hours on holidays our official social networking sites like Facebook page http://www.facebook.com/worldcraftphilippines/

You can call/text us at 09190743727. We' can also attend your needs via our official social media channels Facebook http://www.facebook.com/worldcraftphilippines/

Yes, products sold at WorldCraft are brand new, sealed and inspected, and original. We take this aspect of our business with high regards, too! We are the direct supplier and WorldCraft is our own brand. Quality inspection prior to release of products is required.

Yes, if it has a factory defect, we can have it replaced. You should advise us within 7 days after the purchase. Send us a photo and video of the defect, whichever best presents the defect, describe the defect so we can easily find it.

Change of mind is not part of allowable replacements. Best to make up your mind before finally buying your furniture.

Our products are denominated in Philippine Peso (PhP).

All prices posted on our website are final at SRP or Suggested Retail Price. However, if you are buying in bulk, you may opt to apply as a reseller, where you can get a lower price. Inquire at http://www.facebook.com/worldcraftphilippines/

You can order at WorldCraft as easy as 1-2-3! Place your order through these methods:
a. Walk-in our physical stores nationwide and fill-up an order form
b. You can call/text us at 09190743727
c. Place your order via our website www.worldcraft.com.ph
d. We also have an e-store in Lazada as WorldCraft Ph
e. You may also contact us and place your order through our Facebook page http://www.facebook.com/worldcraftphilippines/

Paying for your furniture has never been this easy! At WorldCraft, we accept a host of hassle-free payment options for everyone!
Cash for all branches

Bank Deposits, list of banks:
a. China Bank
b. BPI
c. Metrobank
d. BDO

Credit Card and Debit Card Payments
Not yet available

Non-Bank Payments
For Non-bank payments options, we will accept transactions via 7eleven, Cebuana Lhuillier, GCash and the like very soon

Cash-on-Delivery (COD)
Not yet available. You may talk to some resellers who may have this type of option.

Pick-up item options for all WorldCraft branches.

Shipping/ delivery is arranged through employee sellers and resellers. Rates vary from 3rd party/ external courier partners of employee sellers and resellers.

The shipping fee varies depending on your location and the size of the item you bought. Upon ordering online, you will receive a confirmation email with a detailed breakdown of your orders placed on the website.

Depending on the quantity or size, sellers may need to book from Grab, Lalamove, Transportify and the like. Shipping arrangements with employee resellers and resellers are shouldered by the Customer.

Walk-in purchases- if the items are available in the branch you visited. You could buy the items, do quality inspection for each item and bring home the furniture right away.

Online purchase- if the items are available in the pick-up point, Pay for the items. Wait for verification of payments, and wait for an email or SMS notification if your items are ready for pick up right away.

The notification will indicate if your items can be released on the same day or within 1 to 2 days.

Please wait for payment verification before sending your courier to pick-up your items.

Take note that cut-off for payment verification:
8:00 AM - 4:30 PM - Monday to Friday
8:00-11:45 AM - Saturday

WorldCraft pick-up points are subsidiaries of WorldCraft or partners where you can do shop, and pick-up items you purchased. Check availability of stock/items via website before going to pick-up points.

We don't, but sellers can ship the furniture to you instead. We can ship nationwide! Tell us where you are and inquire at http://www.facebook.com/worldcraftphilippines/